SIBRO Insurance Broker Software: Latest Product Updates

Checkout all the latest updates that we bring to the Sibro insurance broking software. These updates will definitely enhance the customer experience and user friendliness of the software. Make sure you frequently check this section for our upcoming updates.

What’s New in SIBRO

📌25 Mar, 2024 : Significant enhancement to SIBRO auto-reconciliation features

Previously, when auto reconciliation failed, it required the accounts team to identify and report any errors to the operations team, who then corrected them. Once corrected, the operations team would inform the accounts team, prompting them to reconcile again. However, this process posed two challenges: firstly, the accounts team had to maintain a list of unreconciled statements, and secondly, until an invoice was fully reconciled, related policies would display as ‘Uninvoiced’ in reports.

We are delighted to inform you that we’ve now revamped the Auto Reconciliation process to address these issues. The upgraded system will:

Please note that these enhancements are effective for all future Auto Reconciliations only, and do not apply to Manual Reconciliation.

📌27 Feb, 2024 : Updates on summary displayed in the Click & Expand section under Policies

The summary displayed in the Click & Expand section under Policies > Converted has been enhanced. It now includes information on RECEIVABLE, RECEIVED & PENDING amounts, along with the addition of the Pay In Rule ID if available. The download logic for custom reports has been re-engineered to efficiently manage larger volumes of data.

📌12 Feb, 2024 : Pay In Master Improvements

We have enhanced the Pay In Master Custom Fields. Previously, the master displayed all the Dropdown Type Policy Custom Fields. With the update, the page is more intelligent, listing only the Dropdown Type Policy Custom Fields relevant to the selected Insurer & Policy combination.

Moreover, we’ve introduced the “Type of Policy” (New/Rollover/Renew) dropdown as a standard field in the Pay In master. Furthermore, the Rewards Section can now be specified based on Brokerage or Net Premium (Only applicable in India).

📌10 Jan, 2024 : Two-Factor Authentication

The SIBRO administrator can now activate Two-Factor Authentication for all users by navigating to Settings > Organization > Organization Master. The last available option is Two-Factor Authentication, which is initially disabled. Upon enabling, remember to save the settings. Subsequently, for all new logins to SIBRO, an OTP will be dispatched to the user’s email, and it must be entered for login.

It is crucial to note that this feature should only be turned on if your email configuration is accurate. If email settings are not properly configured, refrain from enabling Two-Factor Authentication until the system email is set up correctly. Please reach out to the Support team if you encounter any difficulties.

December 2023

🗓️12 Dec, 2023 : Filter data in the Upcoming, Converted, and Business Statement pages using custom fields

Now, you can efficiently filter data in the Upcoming, Converted, and Business Statement pages using custom fields in both Policy Master and Client Master.

Here’s how it works:

Please note: Currently, only drop-down type custom fields can be filtered. Enjoy the enhanced ease and precision in viewing and downloading data on these pages. Check out this enhanced functionality as we continue to prioritize and implement features that cater to your evolving needs, providing you with a comprehensive and user-friendly insurance broking software experience.

November 2023

🗓️30 Nov, 2023 : Multi-select dropdown in Email CC.

Check out our latest software update that enhances your email composition experience. With our new multi-select dropdown in the email CC feature, managing recipients has never been easier. Now, when setting up Email Templates in the Settings > Templates > Email Master, you can take advantage of the multiselect dropdown functionality. This upgrade allows you to preselect recipients from a range of options, including logged in user, client, insurer, claims processor, business owners, CRM, referral, and more. During the email composition process, the CC field will dynamically load with your selected recipients, effortlessly streamlining the process. This enhancement is designed to save you valuable seconds for each email sent via SIBRO insurance broking software.

🗓️22 Nov, 2023 : Minor improvements to enhance your RFQ and Quote Comparison experience.

In our latest insurance broking software update, we’ve made some minor yet impactful improvements to enhance your RFQ and Quote Comparison experience. We are introducing Custom Headings on the Quote Comparison Sheet, allowing you to tailor and organize information to suit your unique needs seamlessly.

But that’s not all—our commitment to providing a user-friendly experience extends to the finer details. In the PDF output, for users in India, we’ve refined the presentation of amounts by displaying them in the accounting format. These thoughtful enhancements aim to elevate your RFQ and Quote Comparison processes.

October 2023

🗓️28 Oct, 2023 : Important changes – User Master module.

The latest software update introduces significant enhancements to the User Master module, specifically focusing on improvements to the Employee Master. Users with POSPs/Referrals/Agents enabled will now benefit from a clear separation between Employees and POSPs/Referrals/Agents within the User Master interface. Additionally, the update refines the information collection process for POSPs in India, optimizing the sequence in which data is presented and introducing the ability to seamlessly import POSPs as well. These updates aim to streamline user workflows, offering a more intuitive and efficient insurance broking experience.

The User Master enhancements software update not only addresses user feedback but also responds to evolving needs by providing a more tailored and user-friendly interface. Users can now navigate through the system with improved clarity, especially when dealing with POSPs in the Indian context. The inclusion of POSP import functionality further enhances the overall user experience, allowing for a smoother onboarding process.

🗓️06 Oct, 2023 : Significant improvements to the “Converted” section.

With this update, we’ve made significant improvements to the “Converted” section, providing you with even clearer details of your invoices. Now, when you click and expand a row, you will gain access to co-insurer details, invoice/reward information, and much more. This streamlined interface will empower you to manage your invoices with ease and make more informed decisions.

September 2023

🗓️14 Sep, 2023 : New Update: Resolved Invoice Number and PAN Auto-Loading Issues.

Kindly note that with our latest update, you can now efficiently manage your invoice numbering without any hassles. The problem of not being able to reuse deleted invoice numbers has now been fixed. Also, the issue of PAN numbers not auto-loading in invoices is now resolved. We’ve integrated an auto-resolution feature from GSTN, ensuring that PAN information is seamlessly populated in your invoices.

Experience the improved functionality of our software and enjoy smoother operations. We’re committed to making your insurance broking tasks even more effortless.

🗓️03 Sep, 2023 : Exciting New Fields Added to Business Statement and Download.

We’ve introduced some handy new fields to enhance your reporting capabilities, available in both Business Statement and Converted Download. Here’s what’s new:

Premium Size: Get a clearer view of premium sizes with this valuable addition.
Entered On: Easily track when data was entered for improved record-keeping.
Entered By: Identify the contributor of data for enhanced accountability.
Parent PL Number: Streamline your data with this helpful reference field

To activate these new fields, simply follow these steps. Navigate to Settings > click on Templates. > select Report Download > Now you can explore the variables to customize your reports or choose to Reset them for a fresh start.

🗓️01 Sep, 2023 : Welcome & Renewal Letter Feature Now Available.

We’ve just launched the Welcome & Renewal Letter feature in our insurance broking software. This marks the first iteration, and we’re eager to hear your thoughts and feedback. The key highlights:

August 2023

🗓️24 Aug, 2023 : Enhanced User Privileges for CRM Enabled Users.

We’re excited to announce significant improvements to User Privileges, especially for those using CRM in our insurance broking software. To ensure you’re making the most of these enhancements, we encourage all CRM-enabled users to review their user privileges. You can experience an array of benefits with our latest software update, including the ability to fine-tune user access and control, optimizing CRM functionality for a smoother workflow, and bolstering data security and user management. These enhancements are designed to elevate your insurance broking experience and ensure seamless operations.

🗓️03 Aug, 2023 : Enhanced Pay In Master Based on Your Feedback.

We’ve just rolled out a significant update to our Pay In master module, and it’s all thanks to your valuable feedback. We’ve taken your suggestions to heart and have made several improvements to enhance your user experience. The layout has been repositioned for better clarity and self-explanatory ease. We’ve introduced intuitive filters to streamline data management, and now, policies and endorsements are auto-updated seamlessly when you add or edit Pay In rules. Your partnership in making insurance broking more efficient is greatly appreciated, and we encourage you to keep sharing your thoughts. Stay tuned for more updates as we continue to empower your insurance broking journey.

May 2023

🗓️12 May, 2023 : New Improvisations in Activity Reports.

We are excited to introduce the latest enhancements to our insurance broking software, specifically focused on improving Activity Reports. With this new update, we are delighted to announce the inclusion of custom fields in Activity Reports, providing you with a more tailored and comprehensive reporting experience. Activity reports serve as a systematic record of all user activities performed while logged into the software. To further enhance your user experience, administrators now have the ability to incorporate various data categories from the software and create customized activity reports using custom fields.

This update empowers administrators to personalize their activity reports, ensuring they capture the specific information relevant to their business needs. By leveraging custom fields, you can now gain deeper insights and track key metrics that matter most to you. We believe that this enhancement will significantly enhance your ability to analyze user activities and extract valuable insights for improved decision-making. Upgrade to the latest version of our software today and take advantage of the enhanced customization options available in Activity Reports.

🗓️08 May, 2023 : Filter option in Custom Reports.

Check out the significant improvement to our software’s custom reports: the introduction of a new filter option. Building upon the existing functionality in the Business Statement section, we have extended the parameter “Policy Awaited: Yes/No” to custom reports as well.

With this latest update, users now have the ability to download data with Awaited Policies directly from their custom reports. This new filter option enhances the flexibility and convenience of generating reports tailored to your specific requirements, ensuring you have access to the most relevant information.

Whether you need to analyze policies that are still awaited or assess the overall status of your business, this new feature empowers you to make data-driven decisions with ease.

🗓️02 May, 2023 : When renewal alerts are deleted, Sibro now automatically remove any associated unpaid installments.

We are thrilled to unveil our latest Sibro insurance broker software update, designed to enhance your policy management experience and streamline alert handling. In response to valuable user feedback, we have implemented a crucial improvement to address the issue where canceled policies resulted in the persistence of unpaid installments despite the deletion of renewal alerts.

With our latest update, when renewal alerts are deleted, the software will now automatically remove any associated unpaid installments as well. Depending on the presence of renewal alerts and unpaid installments, you will be notified with a message stating “Renewal alerts and Unpaid Installment alerts will be removed”.

February 2023

🗓️10 Feb, 2023 : Sibro insurance broking software introduces a Clients login feature.

Now Sibro users will have the provision to login to their respective clients’ home pages.

There are two ways to log in to the Sibro client home page.

Logging in via client master: Click on the Settings → Policy → Client Master. Here can select, click, and expand the corresponding client and assign a username and password. Once this is done, the respective client will be able to log in to the Sibro client home page using these login credentials.
Client contact person invite: Click on Policies → Converted. For those policies where the status is “Outward Awaited”, we can see a “Client portal login” button. When clicking on it, you can send a login invitation to the corresponding registered email address. Clients can then navigate to the Sibro insurance broking software client home page.

When a client gets logged in through any of the above methods, they will land on the Client home page where they will have the option to download and view all client-related policies and their details.

🗓️01 Feb, 2023 : Enhancements on RFQ Master.

From now onwards, while editing the RFQ, Sibro insurance broking software will allow you to resume your revisions from where you left off when you logged in again, even if you had to pause in the middle of the RFQ.

January 2023

🗓️12 Jan, 2023 : New email follow-up feature in the Instalments module.

Users of Sibro can now follow up with their clients via email thanks to the new email follow-up feature. This feature will allow you to set pre-defined email templates to be used as immediate email content for regular follow-ups. This will help them organize their follow-up process more systematically from now onwards. >>WATCH VIDEO<<

December 2022

15 Dec, 2022 : Provision to Delete a policy/prospect from the already issued policy list.

From now onwards, Sibro users will have the privilege to delete a policy/prospect from the already issued policies list. >>WATCH VIDEO<<

October 2022

20 Oct, 2022 : Introducing advanced date range filters.

A new advanced date range filter has taken the place of the “Financial Year” filter on all pages. Being one of the most recommended insurance broker software in India, now the Sibro users will be able to search all information including their prospects, clients, policies, renewals, and reports in a variety of time frames, including the current year, today, this week, this month, yesterday, the last 10 months, and the previous week, month, and year. In addition to this, a custom date range can also be chosen. >>WATCH VIDEO<<

July 2022

28 Jun, 2022 : Introducing a new feature called “Referrer”.

At Organization Master, we have introduced a new feature called “Referrer”. From now onwards, admin can set a user as a Referrer. By default it will be set as Disabled for all users. Admin will have the provision to enable or disable it. If the referrer feature is enabled, at Policies Converted, just before the Business Owner row, the referrer details such as the referrer commission percentage and the referrer commission amount will be indicated. Also in order to know if the user is a POS or an agent during the Referral selection, the respective designation and branch will be shown in the referral dropdown. >>WATCH VIDEO<<

10 Jun, 2022 : Enhancements in “Converted Policies” details display.

In the case of bifurcation policies in the Converted Policies click and expand display, from now onwards, the actual brokerage percentage will be shown in brackets for better clarity. If bifurcation exists, then each of the bifurcation percentages will be displayed in brackets separated by ‘+’. Similarly, if a co-insurer exists, then the Total Net Premium will be displayed in click and expand instead of Lead Insurer wise Net Premium. >>WATCH VIDEO<<

08 Jun, 2022 : Introducing provision to record policy cancellation at the Endorsement Issued Step.

At the Endorsement Issued Step, there will be a provision to record whether the respective policy is canceled or not. By default, it will be “No”. If changed to Yes, then at the Upcoming Policy section, the renewal alert will be automatically deleted. >>WATCH VIDEO<<

07 Jun, 2022 : Introducing excel download feature for Quote comparison.

From now onwards, users will have the provision to download the quote comparison document in excel format also. While clicking on the “View detailed quote comparison” button, there will be a dropdown button that will ask for the file format, PDF, or Excel. >>WATCH VIDEO<<

June 2022

03 Jun, 2022 : Provision to restrict New/Rollover/Renew businesses at Employee Privilege Level.

Sibro insurance broking software has introduced a provision to restrict New/Rollover/Renew businesses at the Employee Privilege Level. From now onwards, users will be able to allocate renewal cases individually to their respective concerned persons. >>WATCH VIDEO<<

01 Jun, 2022 : Introducing Disposition at Converted.

We are incorporating the disposition and sub disposition features in the Converted Policies section also. >>WATCH VIDEO<<

May 2022

21 May, 2022 : Introduce attachment option with follow-up notes in Claims.

On All Claims page, once you select the follow up method as Regular Notes, from now onwards, we will have an option to attach files with the Regular Notes option. >>WATCH VIDEO<<

20 May, 2022 : Introducing Mode of Payment custom field in Downloads.

From now onwards, while we generate reports in Sibro Insurance Broking Policies Converted, there will be two more new fields named as Mode of Payment and Client group, which can be added as custom fields in the Policies Converted section. >>WATCH VIDEO<<

18 May, 2022 : User privilege enhancements in Sibro insurance broker software.

Sibro user privileges has been optimized with more precision and accuracy when the CRM feature is “ON” in the Organization.

10 May, 2022 : Improvements in Quote Comparison.

During quote comparison, from now onwards there will be an option to select the respective insurers also. >>WATCH VIDEO<<

April 2022

25 Apr, 2022 : Minor text changes in Sibro insurance broker software Settings.

To globalize the current Sibro Settings, current “Employee” menu name has been changed to “Users”. Similarly “Employee Master” has been changed to “User Master.” >>WATCH VIDEO<<

11 Apr, 2022 : Minor Improvements in Clients Search | Sibro insurance broking software.

For now onwards, user can search for client information not only based on client name and their corresponding contact details but also with their client ID. >>WATCH VIDEO<<

07 Apr, 2022 : Minor enhancements in the Claim Intimation feature.

From now onwards this insurance claims management software will auto suggest the claim executive during the time of claim intimation. This can be done by setting the claim executive as the default in charge for a claim at the time of policy issue itself. >>WATCH VIDEO<<

04 Apr, 2022 : Introducing Designation field at the User Custom fields in SIBRO Insurance Broking Software.

From now onwards, user can set their own designation-wise user custom fields. For that we have introduced Designation field in the add/edit provision of the Custom field in the User Master. The Designation is a multi-select dropdown where the user can choose multiple designations when required. >>WATCH VIDEO<<

02 Apr, 2022 : Introducing Referrer in the Sibro Translation Settings.

From now onwards, users can change the default word/phrase POS to so called Referrer if required. For Indian customers, it should be the default POS itself.

March 2022

28 Mar, 2022 : Minor Enhancements in Inward and Outward pages.

Sibro has introduced a new provision for attaching documents in the Inward and Outward pages. >>WATCH VIDEO<<

25 Mar, 2022 : New updations in Organization Master.

At Organization Master, we have now introduced a new multi select option called Convert to Policy. Now the user will have three options in Convert to Policy such as:-
Premium Transaction, Policy Request and Add Policy. In order to proceed, you have to select at least an option. When there is only one option is selected, then “Convert to Policy” at Upcoming will be a button redirecting to that option. When more than one option is selected, then “Convert to Policy” at Upcoming will be a dropdown of those items. >>WATCH VIDEO<<

15 Mar, 2022 : Advanced filter provisions in Converted Policies.

During the client name search, we have now introduced a new search criteria also. It is called as “Search by Policy Number”. This will definitely ease the search process in the Converted Policies section. >>WATCH VIDEO<<

18 Mar, 2022 : User interface enhancements.

From now onwards, Sibro insurance broking software will display the logged in user’s name and a letter avatar on the top right corner; next to Settings icon. On clicking the display picture, you will have the option to change your user password and logout. >>WATCH VIDEO<<

11 Mar, 2022 : New feature release-Show/Hide client summary details

We have introduced a new feature in Sibro where the user will have the provision to either show or hide client summary details as per his/her convenience. >>WATCH VIDEO<<

04 Mar, 2022 : New feature: Ability to import bulk endorsements.

From now onwards, you will have the option to import bulk endorsements via Sibro. You can see a button called Import Endorsement Request at the Endorsement Create and Request pages. Clicking on Import Endorsement Request (on the Endorsement Create page) will take you to an import page similar to Policy Import page. Here you can initiate your bulk endorsements import. You will also have the options for upload and download endorsement templates.
Clicking on Import Endorsement Request (on the Endorsement Request page) will take you to an import page similar to Policy Import page and you can initiate your bulk endorsements import. You will also have the options for upload and download endorsement templates. >>WATCH VIDEO<<

January 2022

19 Jan, 2022 : Enhancements in Sibro Renewals feature.

From now onwards Sibro users can send renewal notification emails to the customers to notify them about their upcoming renewal date. To enable this feature, go to Settings – User Master – Enable “Automation” privilege. After enabling it you get a menu called Renewal Intimation where you can configure your email accordingly. >>WATCH VIDEO<<

03 Jan, 2022 : Introducing Shared Emails in Sibro.

We have done some modifications in Email Master. From now onwards, you can send email from different accounts irrespective of the logged in user.
To enable this provision, go to Settings > Integrations > Emails. Here you can add (also edit later) your alternative email addresses and click the “Shared Email” checkbox to enable this feature. You can also set default “from” emails for different email sections as per your convenience. To do that go to the Settings > Templates > Email Master. >>WATCH VIDEO<<

December 2021

22 Dec, 2021 : Introduced a new filter in converter called Invoice Status.

Now the user can filter and separate already reconciled and not reconciled invoices via this filter. >>WATCH VIDEO<<

10 Dec , 2021 : Changes in Upcoming Tab.

We have made modifications and added some new tabs to the Upcoming tab. The newly added tabs are Due in Previous Month, Due in Current Month, Due in Next Month which will automatically change to the respective months. >>WATCH VIDEO<<

November 2021

22 Nov, 2021 : Minor improvements in Clients Management.

From now onwards, the contact person’s name will be auto-filled as the client’s name if the client’s contact person details are not available. Please note that if there are multiple contact persons, only the first contact person’s name will have auto-filled. >>WATCH VIDEO<<

18 Nov, 2021 : New feature-Ability to withdraw a claim.

From now onwards, users will have the provision to withdraw a claim. If a claim is in the Inward Awaited or Outward Awaited stage, then the user can withdraw the claim by clicking on the Withdraw Claim button. When clicked, you can enter the reason for withdrawing the claim and pull out the same. Also if the claim is in the Claim Processing Awaited stage, then the user can select the status as “Withdrawn”. >>WATCH VIDEO<<

15 Nov, 2021 : New feature-Declarations made optional.

Previously, while adding a policy, if a declaration is selected for that policy, the declarations were loading automatically which doesn’t provide an option to edit.

From now onwards, while adding a policy, we have made the declarations optional. For that, we have introduced a new check box where the user can select declarations for a policy only if he/she wants to. If the checkbox is selected, then the user can select from the respective declaration templates.

Now while editing a policy, if the policy is not declared, the user can able to unselect or remove the already selected declarations. >>WATCH VIDEO<<

01 Nov, 2021 : New feature-Ability to capture and manage the number of lives covered in a policy.

From now onwards, there will be an option to capture the number of lives to be covered in a policy.

For that, there will be a checkbox called ‘No of lives’ available in the Policy Master, when it is enabled, the user will be able to capture the no of lives during the policy entry. We can also capture the no: of lives added and deleted during your endorsement entry.

This information will be available in Reports in Business Statements and in Converted Policies-Download. >>WATCH VIDEO<<

October 2021

27 Oct, 2021 : Minor enhancements in leads management.

From now onwards, whenever you add/edit/import a new prospect, Policy Name, Premium Size entry field will not be mandatory. This enhancement is introduced considering the fact that, at the initial data collection time, it may not be possible to come up with each and every information. So making these fields not mandatory it will definitely improve user experience while adding new leads in to the software. >>WATCH VIDEO<<

04 Oct, 2021 : Introducing Prospects Import.

From now onwards users can also import Prospects to your Sibro software. To do that:-

  1. Click on “Add business > Prospect > Import Prospect (button).
  2. Click on Import Prospect button > Download Template – Fill in necessary details
  3. Click on Upload Prospect List, upload the excel back and start importing your prospects. >>WATCH VIDEO<<

September 2021

28 Sep, 2021 : Minor improvements at Installment Filters.

We have introduced new filters such as Financial Year and Month at Instalments. >>WATCH VIDEO<<

25 Sep, 2021 : Minor enhancements in Declarations.

From now onwards, Sibro users will have the provision to set quarterly declarations instead of monthly declarations. >>WATCH VIDEO<<

22 Sep, 2021 : Introducing one more user privilege to control in Sibro.

Sibro introduces a new user privilege where you set restrictions to the visibility of the “Close Prospect Permanently” feature. >>WATCH VIDEO<<

To set this:-

  1. Go to the Admin Settings
  2. Select Employee> Employee Master
  3. Click and Expand the Employee
  4. Scroll down to Privileges
  5. Uncheck the Close Prospect privilege in Policies
  6. Click Update to save the changes

20 Sep, 2021 : New feature – Policies Import.

From now onwards, the user will have a provision to import policies via the software itself. User can upload the data via excel and Sibro will automatically return back with what all rows were imported and if not imported, the reason for it.

16 Sep, 2021 : New feature – Introducing Global Custom Fields.

From now onwards, when a new policy is added, edited or imported, the software will auto add all the policies to the custom field if not already added.


13 Sep, 2021 : New feature – Introducing history of Claims- Add/Edit.

We are introducing a new feature where the user can now see the history of claims and get to know who did what in a claim. You can see the history at the end of the Claim Intimation and Claim Awaited pages.

08 Sep , 2021 : New feature – Introducing Regular Notes without Next Follow up Date Time.

Introducing another new follow up method called “Regular Note” which is exactly like a Follow Up Note, except that there will not be a Next Followup Date selection. Now the user can simply update required details without updating the next follow up note.

06 Sep , 2021 : Minor Enhancements – Improvements in Lost Business Reports.

Check out our latest improvements in Lost Business Report section. We have included new filter options such as Insurer Name, Insurer Branch, Class of Policy, Category, Policy Name, Month, FY (Based on policy start date). Downloaded report will now have Branch Name, CRM Name (if CRM Feature enabled), Class of Policy, Category, Premium Value, Premium Size, Insurer Name and Insurer Branch. You can now click and expand each row and edit the Reason for Loss.

August 2021

31 Aug, 2021 : Improvements – New filters added in Business Statement.

In the reports sections, new filter options have been introduced for Business Statement. The new filter types are Insurer, Insurer Branch, Policy, Class of Policy (multi select), Category, Type of Business (New/Renew/Rollover – multi select).

18 Aug, 2021 : Improvements – Policy and Class of Policy wise Privileges.

At Employee Master in the Privileges Section, from now onwards, the user can give a provision to restrict the policies they see by policy names and class of policies. These restrictions if set should apply on all pages for the corresponding user.

12 Aug, 2021 : New feature – Dispositions in Follow Up.

A new feature has been added in the Organization Master feature called Disposition. It will be kept as Disabled by default. When enabled, at Upcoming, when we do a follow up entry, in addition to the follow up note, user can also update the disposition and sub disposition. They will be auto suggested depends on the existing disposition values of the enquiry.

04 Aug, 2021 : New feature – Managing Bundled Policies.

We have a feature where the user can optionally define default Premium Amounts at Policy Master. From now onwards, if a bifurcation is enabled in Policy Master, then the user will have the provision to enter a Default Premium optionally.

July 2021

21 Jul, 2021 : New feature – Ability to set insurer wise invoices as default.

We have introduced a new feature where you can set your default invoice as per your insurer. User can select one of the listed invoice templates as default for each insurer.

19 Jul, 2021 : A new feature has been introduced-Custom Download.

In the reports, we are showing many facets of data that are may be not relevant for certain countries. In order to customize the reports by adding the necessary data/columns, at All Downloads, we have introduced a new feature that let the users define what all to see and what all to hide while they are downloading reports.

16 Jul, 2021 : Sibro introducing Multi Currency Support.

In different countries, policies are issued in different currencies. Mostly the currencies that country have. But if a policy is issued in a different currency other than their primary currency, now we have a provision to capture this input into the system.

In Organization Master we have an option to add “Additional Currencies” apart from the Primary Currency we loaded.

14 Jul, 2021 : Introducing Client Groups.

Similar to the Employees in Teams, we have introduced a new feature call Client Groups.

This feature will let you group clients together. Assume Client A and Client B are entirely two different clients or business entities with separate address, GST number, etc. So they have to be recorded separately. However, if they belongs to the same group or and are coming to us via the same contact persons or relationships, then this feature will help you to group clients together for improved report.

June 2021

12 Jun, 2021 : New feature – Activity Reports.

A brand new feature has been rolled out in Sibro called Activity Report. This feature will give you a precise report of all the activities that are being marked within the software.

24 Jun, 2021 : Delete option for premium transactions.

From now onwards, user will have the ability to delete premiums.
To set this privilege, go to Employee Master > Privileges > Policy > Delete is selected, then you will have the provision to delete the premium transactions.

05 Jun, 2021 : Improvements in Upcoming.

Remind Before has been renamed to First Followup Date at Add/Edit Prospect in Upcoming
Tentative/Renew Date has been renamed to Tentative Start Date at Add/Edit Prospect in Upcoming
Tentative/Renew Date has been renamed to just DATE at Upcoming page & Download
Now you will also have a provision to set Default first follow up days at Policy Master.

May 2021

19 May, 2021 : Improvements in Installments and Bifurcation.

If Installments and Bifurcations exists, and if Installments Payout Template is used, then the system will auto load the brokerage % and tax % of all the bifurcations as per the Installments Payout Template.

07 May, 2021 : Introduced Report Templates.

We have introduced a new feature called Report Download Template in admin settings. Now user can customize the reports as per their requirements. (change repot attributes, what all should see and what to hide in reports).

April 2021

20 Apr, 2021 : Improvements in Custom fields at Download.

Client Custom Fields will now show up before Client Address just before Client Contact Information
Policy Custom Fields will now show up before remarks
Claim Custom Fields will show up after Notes
Custom Fields should be in the order of position number.
Go to Policies → Converted → Downloads → Client Custom Fields/ Policy Custom Fields
Go to Reports → Business Statement → Downloads → Client Custom Fields/ Policy Custom Fields
Go to Claims → Downloads → Claim Custom Fields

04 Apr, 2021 : Updated the Invoice sorting functionality.

We have updated the Invoice sorting functionality. From now onwards, you can sort invoice by invoice date followed by invoice number. Date wise sorting is also possible. If there is more than one invoice on the same date, the system will sort in the descending order of invoice number. WATCH VIDEO >

February 2021

17 Feb, 2021 : Modifications in the invoice system.

We have modified our invoice system to cater to people who book policies via sub brokers. From now onwards, if booked in is enabled, then during add/edit invoice, we have added new radio buttons Insurer Wise Invoice and Booked In Wise Invoice. If the Insurer Wise is selected, it will work the current way. When Booked In Wise is selected, then instead of insurance company and insurance branch, you will get a Booked In drop down.

10 Feb, 2020 : Upload your company logo into Sibro.

To add more to the Sibro customization feature, now you can upload your company logo in the Clients section.

January 2021

29 Jan, 2020 : Improvements in Member List.

We have introduced a new tab for Claims in IRDA Reports. Go to Reports → IRDA Statement → Claim Analysis. Here you can see all the information such as pending claims, settled claims, total pending claims, total settled claim, total no of claims and claims amount. Also you will have the provision to download the reports in the exact IRDAI format.

20 Jan, 2020 : Introduced a new tab for Claims in IRDAI Reports.

We have renamed “Member List” to “List”. At Policy Master, we have an option to select Upload Member List. This has been renamed to “Upload List”. In Templates → List, during add/edit, now user can multi select the list of policies. At the time of adding/uploading a list at Policy & Endorsement (request, add, create), now the user can select a desired template followed by adding/uploading list options.

05 Jan, 2020 : Introduced new feature in Organization Master called “Claim Executive”.

We have introduced a new feature in the Organization Master called “Claim Executive”. By default this drop down will be disabled, when enabled, it will provide a provision to set the claim executive during intimation and inward steps. The list consists of all the employees in the organization which will be available in the Apply Filter option in Claims section.

Year 2020

22 Dec, 2020 : Introducing new feature called “Discounts.

We have introduced a new feature called “Discounts” in Business Statement Download. This feature will be OFF by default. If ON, and then during Add/Edit Policy, we should be able to give discounts to customers.

21 Dec, 2020: Introduced Downloads at Employee Master.

Sibro introduces Downloads at Employee Master. Now admin user can download employee basic details until the date of his/her designation.

21 Dec, 2020 : Introduced Custom Fields feature in Employee Master.

We have introduced Custom Fields feature in Employee Master. From now onwards, admin can create necessary custom fields wile adding employee details into the software. You can see a ‘Custom Fields’ button just before Add Employee button at Employee Master. Similar to the Client Custom Fields, you can add Employee Custom Fields by clicking on it.

18 Dec, 2020 : Provision to clone existing RFQ Templates.

We have included the provision to clone existing RFQ Templates. Cloning will create a new RFQ template but with the content filled from the cloned template.

18 Dec, 2020 : Custom fields are now available for the Endorsements section also.

Please note that “Custom fields” are now available for the Endorsements section also. It will now help you to make necessary alterations/corrections and store the endorsed details as required.

17 Dec, 2020 : Minor updations in Lost Business Report.

Please note that now while downloading the Lost Business Report, you can also see the reason for loss data in it.

17 Dec, 2020 : Introduced search by custom fields.

While selecting an existing client — while adding a prospect, premium, etc — we now have added the ability to search not just by name, phone number and email address, but also by all custom fields. So, for example, you can now even search by say Vehicle Number or ID Number, and then select a client.

16 Dec, 2020 : Introduced two additional columns called “Mandatory” and “Status”.

Please note that we have introduced two additional columns called “Mandatory” and “Status” in Client, Policy, and Claims Custom Fields.

15 Dec, 2020 : Introduced on screen editing for member list upload.

We have introduced on screen editing for member list upload. You can also bulk upload member list when the list is large. You can view member lists via Reports > Member List also.

15 Dec, 2020 : Converted Category into Master based.

Now you can manage category settings via Settings > Policy > Policy Master > Class of Policy (button) > Category (button). The newly added category can be selected while creating a new “Class of Policy”.

14 Dec, 2020 : Sort order of installments.

Sort “All” tab by the order of updated at – latest on top.
Sort Due Today by the order of brokerage receivable – highest on top.
Sort Due Tomorrow by the order of brokerage receivable – highest on top.
Sort Due This Week by the order of lowest date (nearest on top) followed by brokerage receivable (highest on top).
Sort Due This Month by the order of lowest date (nearest on top) followed by brokerage receivable (highest on top).
Sort Overdue by the order of highest date (nearest on top) followed by brokerage receivable (highest on top).
Sort Paid by the order of updated at (i.e. last recorded payment should come on the top)”.

14 Dec, 2020 : Renamed the Rewards Master into Commission Master and made it available full time.

We have renamed the Rewards Master into Commission Master and made it available full time. Also, we have introduced a new field named Default Brokerage Percentage just before the Default Rewards Percentage. If bifurcations are enabled, then bifurcation wise Default Brokerage Percentage will be now available instead of a single input box

11 Dec, 2020 : Introduced a new provision called “Stop Follow Up”.

If a claim is Settled, Repudiated or Closed, we have introduced a new provision called “Stop Follow Up”. This will help the user to clear the next follow up date of a claim.

10 Dec, 2020 : Rename ‘RFQ Template Master’ to ‘RFQ Master.

In order to avoid confusion, we have included some visual separation to the name of the template. n Also in Template Master and Add New RFQ step, when Add More is clicked, we have set the toggle or checkbox default status as ON.

10 Dec, 2020 : Introduced a way to capture premiums if a policy or endorsement has more than one payment.

We have introduced a way to capture premiums if a policy or endorsement has more than one payment. At the converted page, now you can see the total amount and number of payments as a label followed by a “+” symbol to add more payments. The popover will show all the available premium transactions of the prospect (i.e. amount, payment instrument). By clicking the plus button, you will be navigated to the “Add Premium Transaction” page where you can record your transactions accordingly. Also please note that the plus button won’t show up for policies or endorsements where there are no connected premiums. Instead, it will be the “Add Premium” button.

09 Dec, 2020 : Installments will be displayed at “Home” based on both its follow up date or policy start date..

From now onwards, Installments will be displayed at the “Home” page based on both its follow up date or its policy start date.

08 Dec, 2020 : Improvements in Invoice format.

Minor improvements has been done. Now the decimals and other points display are much simple and user friendly.

08 Dec, 2020 : Updations in the Policies.

We have included the “Gross Premium” as a new column in the Policies > Converted Excel Download. Also we have We have divided the Policies-Upcoming into two sections-Fresh and Renewals. Fresh section will display New and Rollover business recorded in the software. Renewals section shows all the upcoming renewals.

07 Dec, 2020 : Minor updations in adding a prospect.

While adding a prospect, if the type of business selected is Rollover or Renew, now the system will ask for two more fields such as “Previous Insurer Name” and “Previous Insurer Branch”.

07 Dec, 2020 : Ability to Connect Emails via SMTP.

We have removed the current Google Drive integration. A new tab has been introduced for emails, where AWS can be turned OFF and SMTP can be turned ON. When SMTP is ON, all the emails of the employees will be listed with the provision to update their SMTP credentials. If SMTP is added, then such emails will go via SMTP and it doesn’t require bcc.

07 Dec, 2020: Member List Improvements.

We have added a new programmed variable called Employee Number. Also done some visual separations in field type master dropdown options for enhancing user experience.

07 Dec, 2020 : Changed the login place holder from “Username/Email” to “Username” only.

As users cannot login with email, we have changed the login place holder from “Username/Email” to “Username” only. This change has been implemented in Reset password page also.

04 Dec, 2020 : New minor update in “Disable” button functionality in Master. 

From now onwards, the Disable button will only display in the Master if the corresponding data are not in use in other areas of the software.

04 Dec, 2020 :Updations in Accounts-Invoices. 

In Accounts-Invoices, if the Country selected is not India and the insurer invoice is ON, from now onwards, the software will load GST or its equivalent tax name.

03 Dec, 2020 : New minor update in “Disable” button functionality in Master.

From now onwards, the Disable button will only display in the Master if the corresponding data are not in use in other areas of the software.

03 Dec, 2020 : Updated the email search functionality. 

The email search functionality has been updated. Now it you give you much more precise and distinct search results for your inputs.

26 Nov, 2020 : Introduced a new feature called “Policy number unique”. 

We have introduced a new feature called “Policy number unique”. By default, this will be enabled so that no same policy number should be allowed for multiple clients.

20 Nov, 2020 : Introduced new variable types at the member list template master.

We have introduced the following new variable types at the member list template master.
The newly added variables are as follows:-
TPA ID No., Claimant Name, Name of Member, Contact Number, Email Id, Relation with Claimant (Restricted to: Self, Spouse, Children, Parents, Others), Age of Member, Gender (Restricted to: Male, Female), {{All Claim Custom Fields}}, Date of Birth and Health Card Attachment.
In the Add Claim pages, the user can modify their member list templates to have variables made from the above new types too.

18 Nov, 2020 : Payment improvements. 

On the Add Premium Transactions page, while clicking the add prospects button for adding multiple prospects, from now onwards, the serial number will be displayed to the left of the policy name drop down.

12 Nov, 2020 : To enhance the user experience, we have now combined the select client and add new client feature.

To enhance the user experience, we have now combined the select client and add new client feature.

14 Sep, 2020 : Visual improvements in Click and Expand and Menus. 

New visual improvements in Click and Expand and in Menus have been implemented for enhancing user experience.

10 Sep, 2020 : Introduced follow up mechanism for Converted Policies and Endorsements.

We have introduced follow up mechanism for converted policies and endorsements also. Now you can see the past follow up notes and add new ones if needed. There won’t be any next follow up date time as we are referring to the converted policies and endorsements.

08 Sep, 2020 : Introducing Auto Generate Endorsement Number in the Organization Master.

We have included a new drop-down called Auto Generate Endorsement Number in the Organization Master. Once enabled, when an endorsement comes, the system will auto-suggest an endorsement number. The format of the endorsement number will be “Policy Number-n” (where n = 1,2,3,4… etc.)
For example, if the policy number is OIC/548/2020/09/000048, then the first endorsement number will be suggested as OIC/548/2020/09/000048-1 and the second endorsement will be suggested as OIC/548/2020/09/000048-2, and so on.

28 Aug, 2020 : Introducing Paid and Due Installments.

This is a new feature for defining a clear separation between the Due and Paid Installments in the Policies section. Now installments will only display when the PREMIUM is NOT PAID for the respective tabs such as Due Today, Due Tomorrow, Due This Week, Due This Month, and Overdue. Also we have introduced a new tab Paid just after the Overdue tab for showing Installments only where the PREMIUM is PAID.

20 Aug, 2020 : Email Master Enhancements-Inclusion of Net Premium and Gross Premium as Email Variables.

We have included two new variables to Email Master named Gross Premium and Net Premium. Now while drafting the email for sending the policy document to client, Sibro user will also have the provision to add Net Premium and Gross Premium variables in the email content.

12 Aug, 2020 : Tax Enhancements: Ability to set product specific default tax rates.

Till recently, default tax rates were loaded from the master. From now on, it is possible to set product specific tax rates via Policy Master. A new mandatory field called Default {{Tax}} % has been included in the Add Policy form. The value entered here will be taken as the default tax rate for that policy.

27 Jul 2020 : New Feature: Member List Templates.

Sibro already had a feature to upload member list. However, the member list templates were predefined. From now on, member lists templates are customizable. You can create as many member list templates as you want. Read more

18 Jul, 2020 : New Feature: Add Premium for Converted Policies.

This update is relevant for brokers & agents who allow the purchase of insurance policies on credit. From now onwards, if the credit option is enabled, and if the payment is pending, an Add Premium button will be displayed on the policy row. When payment is received for a policy, click on the respective Add Premium button and record the premium. Read more

15 Jul, 2020 : RFQ Enhancements: Added excel preview for RFQs

Now we it is possible to preview RFQ in both PDF and excel files.

12 Jul, 2020 : New Feature: Inclusion of Tax Master.

Sibro introduces a new feature called Tax Master that helps us manage different tax rules of different countries effortlessly. The process is quite simple.
Previously GST & TDS were the default tax names. If it had to be changed to VAT or Service Tax or Withholding tax, and if you had to edit it, you should have done it via Translations. But from now on, with Tax Master, you can more effortlessly set up your desired tax names, and its corresponding rates. Read more

06 Jul, 2020 : Policy Merging.

Sibro offers the provision to merge them together via the Merge Clients option.. Read more

03 Jul, 2020 : Advanced search option in Email Templates-Revamp of Search (Global Search)

Now we are able to search emails by To & Cc. Also now we have the provision to define custom email IDs in email template CC; this is in addition to option to set client email address.

20 Jun, 2020 : New feature: Sibro Notify Customer feature

The Notify Customer feature will enable the claim staffs to notify their customers via email and WhatsApp right from the software itself. So, when a query comes, while the staff updates the software, he/she can also email and WhatsApp the customer that his/her claim is queried and the shortfall document needed to be submitted to take the claim process further. The software also automatically logs the communication respectively. Read more

18 Apr, 2020 : New feature: Claim Custom Fields

Inclusion of claim custom fields will help the Sibro users to include customized fields while dealing with their claim entries. An Add Custom Field button has been placed in the top corner. On click you can see all the claim custom field details with their respective Position Number, Field Name and Field Type.

04 Apr, 2020 : New feature: Rewards Master

Rewards management feature will help the Sibro users to record certain monetary benefits the brokers enjoys apart from the brokerage commission within the software.

21 Mar, 2020 : New feature: Auto Reconciliation

Now the user will have the option to download a sample excel sheet by clicking on the Download Sample Excel button. Open the excel after downloading and you can see two sections and as Policy Endorsement Number and Brokerage Receivable. Enter the data received from the insurer and save the excel file. Now click on the Upload Excel File button and upload the corresponding excel file and click Next. You will get a toast that says “Auto-reconciliation is Successful”. If there are any irregularities, the system will display the details as an alert message. If there is any mismatch in the amount raised, you can issue a debit note so that the amount can be settled later.

07 Mar 2020 : New feature: Co-insurer Cases

New Feature: Co-insurer cases
Improvements: Convert prospect; with 3 workflows (for international)

22 Feb, 2020 : New feature: Master Based Premium Bifurcation

Here we can define the various bifurcations of a policy. This is an optional master; where you need this only if you have different types of policy components.

22 Feb, 2020 : New feature-Support for Multiple Languages

New Feature: Support for more languages (international; Hebrew, Thai, Indonesian)

08 Feb, 2020 : UI Improvements

UI improvements on Reason for Loss Master and improvements on Daily Email Summary.

25 Jan 2020 : Improvements-PDF Theme Customization

Improvements: PDF Theme Customization
Bug Fix: Mail listing issue for the privilege cases

11 Jan, 2020 : New Feature-International Tweaks

New Feature: International Tweaks (Select Timezone, Currency, Financial Year Start Month)
Bug Fix: Modal window close on click outside disabled

14 Dec, 2020 : Improvement-Policy Data Import

Improvement: Policy Data Import Improved
Improvement: Added Insurer filter at Upcoming Policies

30 Nov, 2020 : New feature-Balance Due Report

New feature: New Report: Balance Due Report (optional, only when credit allowed)
New feature: Custom Fields (Client, Policy)

16 Nov, 2019 : New Improvements

Improvement: Changed all pages & reports to list policies by IRDAI Business Date wise

2 Nov, 2019 : New feature-Customize Theme

New feature: Customize Theme, PDF revamp
Improvement: Set Policy to be renewed default at Policy Master

19 Oct, 2019 : New feature-Booked In

New feature: Booked In (optional) – masters, add/edit policy, filters

12 Oct, 2019 : Improvements-Major Migration

ImprovementsMajor Migration → moved to highly available, replicated cloud environment

05 Oct, 2019 : Improvements-All Masters

Improvements: All masters (except RFQ) changed to click & expand, and modal windows
Bug fix: Reworked write off logic at Accounts

21 Sept, 2019 : Improvements-More Privileges Controls

Improvements: More privileges controls added to Employee Master
Bug Fixes:Changes in Home > Pending Tasks listing

7 Sept, 2019 : Improvements-Premium Register

Improvements: Premium Register improvements
Improvements: Accounts related minor improvements

24 Aug, 2019 : Improvements

Improvement: Credit Note, Debit Note and Net Premium added to Invoice with statement Download.
Improvement: Added Client Attachments, and Other Attachments
New Feature: Added Client Credit (for International Customers)

10 Aug, 2019 : New Feature-Member Business Summary

New Report: Member Business Summary added
Improvement: Added Due Today, Due Tomorrow, Due This Week, etc to Installments

22 Jul, 2019 : New Feature-Added new drop down ‘Policy to be renewed’

New Feature: Added new drop down ‘Policy to be renewed’ at Policy master; this will be the default renewal condition during Policy Add.

30 Jul, 2019 : Bug fixes-Creation of New RFQ

Error at creation of new RFQ from Policies → Upcoming; Fixed

25 Jul, 2019 : New feature added-Organisation Master

Organisation Master Added. Set organisation name, logo and default email footer here. Email footer has variables Employee Name, Designation and Branch.
Improvement: Write Off Logic at Accounts Module has been updated to accommodate certain use cases.

28 Jul, 2019 : New update-Default Renewal Condition

Added new drop down Policy to be renewed at Policy master. Now this will be the default renewal condition during policy addition.

22 Jul, 2019 : New feature added-Translation 

New Feature: Translation. Support for more languages (international; Hebrew, Thai, Indonesian etc.)

22 Jul, 2019 : Bug fixes-Multiple field import.

Fixed issues with multiple field import options in policy custom fields.

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