Frequently Asked Questions
Got a question? We've got answers. If you have some other questions, contact us at support@protracked.in
What can Sibro do?
Sibro is made for Insurance Brokers, Insurance Agents, and Corporate Agents. Sibro helps you manage prospects & renewals, Draft RFQs & Quote Comparisons, Track Policies & Claims, Invoicing, Reconciliation, Reports, Compliance, and many more. It does all these in a simplified and easy to use manner.
What are the USPs of Sibro?
For Simplicity, ease of customization, integration options and cost. Sibro is one of the simplest broking softwares out in the market. And is constantly improving; we listen to your feedback, and decide how to improve further. We are also not resistant to customization; there are more than 23 exclusive features already built on top of Sibro for various brokers.
What are the various pricing options?
1: Monthly Subscriptions (Cloud Hosting); ideal for small teams of up to 30 users.
2: Monthly Subscriptions (On Premise / Own Cloud Hosting); ideal for teams with more than 30 users
3: Upfront purchase (On Premise / Own Cloud Hosting); ideal for more than 100 users
2: Monthly Subscriptions (On Premise / Own Cloud Hosting); ideal for teams with more than 30 users
3: Upfront purchase (On Premise / Own Cloud Hosting); ideal for more than 100 users
Do I get discounts on Pricing?
Yes, we allow discounts if you opt for annual commitment; that is, if you pay for the entire year in the beginning. You will get 16.66% discount or 2 month equivalent for 1 year commitment, and 25% discount or 6 month equivalent for 2 year commitment.
How does Sibro help with policy renewals?
Sibro automatically creates the renewal list for you. It also records client followup, help create quote comparisons, and converts prospects to policies eventually. You can never miss a renewal if you are using Sibro!
Can Sibro manage quote comparison?
Yes! Sibro not only helps you draft RFQs and create Quote comparisons, but also helps you Email and WhatsApp them to insurers and clients right from the software.
How does Sibro help in claims support?
Sibro tracks every stage of a claim like form intimation, document receipt, sending documents to claim processor, claim follow ups and shortfall, and settlement or repudiation. Additionally, Sibro can integrate with TPAs to get member list & TPA card details, as well as claims status update.
Can I send email, SMS & WhatsApp from Sibro?
Yes. You can send email, SMS & WhatsApp from Sibro with a simple set up. Email & WhatsApp integration is free and comes out of the box. SMS integration involves one time paid manual integration with your preferred SMS vendor. There after, you pay the actual cost of SMS. No per SMS charges from our side.
Is Sibro IRDAI compliant?
Yes, Sibro is compliant with IRDAI regulations. You can also download the Quarterly & Annual IRDAI return filings with click of a button.
Does Sibro include general accounting?
No, Sibro's accounts module only deals with insurance-related accounting. For general office accounting, you should use a software like Tally, Zoho Books or Xero.
Is my data safe?
Absolutely! Ensuring high levels of data protection is our responsibility and we take it seriously. Sibro has automated daily backups which is always encrypted and log every user action for security and audit trail.
What does the subscription include?
On boarding and training support, unlimited email & telephonic support, biweekly updates, and bug fixes. We usually push new updates once every 2 weeks; either as an improvement to existing features or new features. New features are prioritized based on existing user requests.
Can I email/whatsapp the policy documents directly from the software?
Yes. It is possible. You can do that on a single click. The body of the message will be set already. Yu can just need to click on the SEND button.
Is it possible for me to use Sibro in my country?
Yes. Sibro is a cloud based services and it is not limited to any location or office space. What you need is a proper internet connection and a device with a web browser.
Does Sibro support multi-branch offices?
Yes, most of our clients have multiple branch offices and they are genuinely comfortable using Sibro.
Does Sibro have monthly subscriptions?
Yes, you can make a payment every month with no huge upfront cost.
How secure is Sibro?
Yes. Your data will be safe and secured with SIbro. even in the unlikely event of the data center going down, we will still be able to restore our servers and go back live within 24 hours (depending on the size of the data).
Is there any storage limit with Sibro?
No. SIbro offers unlimited storage space for all your data needs. This will be clearly explained in the Pricing section. To know more about SIbro’s pricing, click here.
Is it possible to assign different permissions to different Sibro users?
Yes. Sibro supports permission levels. Anything related to the user permissions can be managed by the SIbro admin itself.
Do you have a mobile application?
Sibro is very much responsive and it fills the gap of developing a mobile application for the same purpose.
Does Sibro has different types of installations?
Yes. We mainly offer three types of installations such as Monthly Subscription, Own Cloud and On Premise installations.
How Sibro helps an insurance broker to manage his/her workflow systematically?
Sibro is an end to end insurance broker software and it always listen to insurance brokers’ requirements and commitments and try to match the software functionalities. The exclusively features offered by the Sibro helps him/her to handle the tasks.
What’s in there with the Sibro’s Accounts & Reports module?
Here you can create invoices and keep track of them and find out the missed out payments. In addition to that, weekly and monthly reports have to be maintained to compare business performance and increase sales. Auto-reconciliation is another prime feature offer by SIbro.
Why is Sibro termed as the best tool for claims management?
We all know that there are so many insurance broker ERP softwares available int he market to manage the entire claims life cycle. But only very few softwares support TPA and realated integrations. Sibro is one of them. Most of our customers are much relieved now that they have simple software to handle claims better and faster with many other exclusive features owns by SIbro only. Click here to know more about Sibro’s features.
Do i have to pay extra money for customer support?
No, customer support will be included in the monthly package.
What is this new “Notify Customer” feature of Sibro?
This new feature helps the claim staffs to email and WhatsApp the customers right from the software itself. So, when a query comes in, while the staff updates the software, he will also notify the customer that his claim is queried and the shortfall document needs to be submitted as soon as possible to take the claim process further. Click here to know more about this feature.
Is it possible to analyze my business whether it is going upwards or downwards with Sibro?
The software will give you the work summary for each day. Thus, you will be able to see and improve your progress. The best thing about this feature is that a person can see others’ progress based upon user privileges.