Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, contact us at support@protracked.in

What can Sibro do?

Sibro is made for Insurance Brokers, Insurance Agents, and Corporate Agents. Sibro helps you manage prospects & renewals, prepare RFQs & Quote Comparisons, Track Policies & Claims, Invoicing, Reconciliation, Reports, Compliance, and many more. It does all these in a simplified and easy to use manner.

Why should brokers & agents use Sibro?

Sibro helps you stay organised, sell better, scale faster and grow 10x. It reduces turn around times (TAT), automates work, and always available via phone & tablet devices. Besides, learning & on boarding is a breeze.

How does Sibro help with policy renewals?

Sibro automatically creates the renewal list for you. It also records client followup, manages quote comparisons, and converts prospects to policies eventually. You can never miss a deadline while using Sibro!

Can Sibro manage quote comparison?

Yes! Sibro not only helps you prepare professional RFQs and Quote comparisons but also to email them to insurers and clients from the same place.

How does sibro help in claims support?

Sibro tracks every stage of a claim like form intimation, document receipt, sending documents to claim processor, claim follow ups and shortfall, and settlement or repudiation. Additionally, Sibro can integrate with TPAs to get member list & TPA card details, as well as claims status update.

Can I send SMS & emails from Sibro?

Yes. You can send emails from Sibro with a simple set up. Email integration is free and comes out of the box. SMS integration involves one time paid manual integration of your preferred SMS vendor. There after, you pay the actual cost of SMS. No per SMS charges from our side.

Is Sibro IRDAI compliant?

Yes, Sibro is compliant with IRDAI regulations. You can also download the Quarterly & Annual IRDAI return filings with click of a button.

Does Sibro include general accounting?

Sibro's accounts module only deals with insurance-related accounting. For general office accounting, you should use a software like Tally or Xero.

Is my data safe?

Absolutely! Ensuring high levels of data protection is our responsibility and we take it seriously. Sibro has automated daily backups which is always encrypted and log every user action for security and audit trail.

What does the subscription include?

Unlimited email & telephonic support, as well as free updates and bug fixes. We regularly push new updates to Sibro once every 2 days, i.e., improvements to existing features.

Want a bite? You're in the right place!