By now we know how to add a prospect, do follow-ups, and mark as lost. Now let’s see how to convert a prospect into a booked policy, then record the premium, and get the policy issued, dispatched, and delivered.

Go to the Policies Upcoming page > Click on a prospect > Scroll down > Click on the button Convert to Policy. It will straight away take you to the Transaction Details page. Here enter the insurance company name, select the branch, and enter Premium Transaction Date (the actual date you received the payment from your customer), select Tranaction Type, enter the amount received from the client, choose Mode of Payment, add attachments, if any, scroll down, click on Save to complete the process.

Now a pop-up will display asking whether you would like to enter the policy details now. As we know. for retail customers, the policy documents arrive instantly but for corporate customers, it may take some time.

So, in this case, let’s proceed without policy. Ie, click on No. Now we will be navigated to the Policies Converted page. You can see the status Policies Awaited. To see more details, click and expand the corresponding row. Here you will be able to see the turnaround time, policy required date, and current status.
Policy Awaited means we still haven’t received the policy document. If you want to do any kind of follow-ups ups, enter the followups under the follow-up section. You can also use the disposition and sub-disposition functionalities needed. Click on Add Regular to add the follow-ups.

Now assume that we have received the policy document. So click on the Policy Awaited button to proceed. Now you will be navigated to the Add Policy page. Here you can see the premium transaction date, amount, mode of payment, etc. You can edit the premium transaction details by clicking on the Edit button. Now cross-check all the details and scroll down. Now put the Policy Number as per the policy document, add bifurcation if any, scroll down further, attach the Proposal Document as well as the Policy Document, now scroll down to the bottom and click on Save.
Now the status has been changed to Outward Awaited. This means that we have received the document, but haven't sent it to the customer yet.

To send the document to the customer, click on the Outward Awaited button. Now scroll down and enter the documents that you are about to send to the customer, put the date and mode of dispatch, and click on Save.

Now the status has been changed to Dispatched. This means that the document has been sent to the customer and the customer hasn’t received it yet.
Once the customer acknowledges the receipt of the document, you can click on the button Dispatched. Scroll down, put the acknowledged date, and click on Confirm.
Now you can see the status as Delivered. If you now click and expand the row, you could see the entire journey with its corresponding dates.

WATCH VIDEO >

Now let’s see how to convert a prospect into a booked policy, under the scenario of single premium multiple policies.

Go to the Policies Upcoming page > Click on a prospect > Scroll down > Click on the button Convert to Policy. It will straight away take you to the Transaction Details page. Here enter the insurance company name, select the branch, enter Premium Transaction Date (the actual date you received the payment from your customer), select Tranaction Type, enter the amount received from the client, choose Mode of Payment, and add attachments, if any and scroll down.
Assume that this customer has made this payment for more than one policy. Such a scenario is called “single premium multiple policies”.

In these cases click on Load More option. Now if the customer has multiple policies in his/her name, those will be displayed here. Now you can check the policy also by clicking on the “Check” on the left side of your screen. Also, if the customer wished to add an entirely new policy, it can also be done by clicking on the Add Prospect button. Now after completing the respective entures, scroll down to the button and click on Save to complete the process.

Now we will be navigated to the Policies Converted page. You can see the status Policies Awaited for multiple policies. To see more details, click and expand the corresponding row. Here you will be able to see the turnaround time, policy required date, and current status.

Policy Awaited means we still haven’t received the policy document. If you want to do any kind of follow-ups ups, enter the followups under the follow-up section. You can also use the disposition and sub-disposition functionalities needed. Click on Add Regular to add the follow-ups.

Now assume that we have received the policy document. So click on the Policy Awaited button to proceed. Now you will be navigated to the Add Policy page. Here you can see the premium transaction date, amount, mode of payment, etc. You can edit the premium transaction details by clicking on the Edit button. Now cross-check all the details and scroll down. Now put the Policy Number as per the policy document, add bifurcation if any, scroll down further, attach the Proposal Document as well as the Policy Document, now scroll down to the bottom and click on Save. Do the same for the other policy also.

Now the status has been changed to Outward Awaited for both policies. This means that we have received the document, but haven't sent it to the customer yet.

To send the document to the customer, click on the Outward Awaited button. Now scroll down and enter the documents that you are about to send to the customer, put the date and mode of dispatch, and click on Save.

Now the status has been changed to Dispatched. This means that the document has been sent to the customer and the customer hasn’t received it yet.
Once the customer acknowledges the receipt of the document, you can click on the button Dispatched. Scroll down, put the acknowledged date, and click on Confirm.
Now you can see the status as Delivered. If you now click on the row, you could see the entire journey with its corresponding dates.

WATCH VIDEO >

Multiple premium single policy is a scenario where a client with a particular policy has been asked to pay some extra charges by the insurer in certain situations.

So let’s see how to record multiple premiums for a single policy.

Go to the Converted and click and expand that particular policy. Now the system will take you direclty to the Add Premium Transactions page. Here enter the necessary details, scroll down and click on Save. Now under the premium section, you could see the multiple payments recorded against a policy.

This is how you record the premium when it comes to multiple premium single policy scenario.

WATCH VIDEO >

Sometimes there may be walk-in customers whom we won't get the chance to record their details at first. In these cases, click on “+” > Add Business> Premium.

Under the client name, select new client, enter the name of the client, and enter the client's address and contact information. You can change it if you want. Click on Add More to add additional contact details. Now click on Next. It will straight away take you to the Transaction Details page. Here enter the insurance company name, select the branch, and enter Premium Transaction Date (the actual date you received the payment from your customer), select Tranaction Type, enter the amount received from the client, choose Mode of Payment, add attachments, if any, scroll down, choose the respective policy and click on Save to complete the process.

Now a pop-up will display asking whether you would like to enter the policy details now. Now we assume that we have received the documents

So, in this case, let’s proceed with the policy. Ie, click on Yes. Now we will be navigated to the Add Policy page. Here you can see the premium transaction date, amount, mode of payment, etc. You can edit the premium transaction details by clicking on the Edit button. Now cross-check all the details and scroll down. Now enter the Policy Number as per the policy document, add bifurcation if any, scroll down further, attach the Proposal Document as well as the Policy Document, now scroll down to the bottom, check Sent ot Client and Delivered on one go. This is because we are sending the document today itself and we are sure that the customer will receive it the same day. Kindly note that only if you are emailing the documents, use this step else uncheck the Delivered option. Now cross-check the details and click on Save.

Now you can see the status as Delivered. If you now click and expand, you could see the entire journey with its corresponding dates.

WATCH VIDEO >

Click on the Settings button. Click on Organization > Organisation Master > Edit Organization. Kindly note that is advised to use this feature only if the mode of dispatch is only by email.

Check the Set delivered by default, select the Default mode of Dispatch as Email, scroll down, and click on Save to set delivered by default.

WATCH VIDEO >

Click on Policies>Upcoming>Renewals. Kindly note that renewal alters are recorded in the software. When a policy has been passed thought he Convert stage, then the renewals alerts are automatically created.

Here you can see all the alerts lists under different tabs such as All. Overdue, Due Today, etc.

WATCH VIDEO >